FAQs

1. How can I contact you?

You can reach us via email at sootheeze@gmail.com or by phone at (786)-489-8563. Our customer service team is available to assist you with any inquiries you may have.

2. Where are your products shipped from?

All our products are shipped from the United States. We ensure that our items are packaged securely to maintain their quality during transit.

3. Can I get a refund on my product?

Yes, we offer a 30-day return policy. To be eligible for a refund, your item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will also need to provide proof of purchase.

4. How do I initiate a return?

To start a return, please contact us at sootheeze@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

5. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

6. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

8. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item you desire.

9. Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination. Additional customs fees may apply depending on your country's regulations.

10. What are your shipping options?

We provide various shipping options to accommodate our customers' needs. Shipping costs and delivery times will be calculated at checkout based on your location and the selected shipping method.